Terms and conditions and provision of services regulations summary

Tel: 0800 085 5070

Insolvency is a highly regulated field of activity and there is all sorts of information that we are required to provide to people who deal with us. Most of this is quite technical in nature. The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.

Licensing body

Andrew McTear FCA, Chris Williams FCA, Chris McKay FCA, Anthony Davidson and Mike Hall are licensed to act as Insolvency Practitioners in the United Kingdom by the Institute of Chartered Accountants in England & Wales.

Rules Governing Actions

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional body that licences our insolvency practitioners can be found at www.icaew.com/en/technical/insolvency/insolvency-regulations-and-standards. In addition IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.

Ethics

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at www.icaew.com/en/technical/insolvency/insolvency-regulations-and-standards.

Complaints

We always strive to provide a professional and efficient service, however we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. If you should have cause to complain about the way that we are acting, you should, in the first instance, put details of your complaint in writing to either Andrew McTear or Chris Williams. We will endeavour to deal with your complaint under the supervision of a senior director unconnected with the appointment. Further contact information for the firm can be found on our website www.mw-w.com by clicking on creditor information and then other statutory and regulatory information.

Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may refer your complaint to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA; and you can make a submission using an online form available at www.gov.uk/complain-about-insolvency-practitioner; or you may email insolvency.enquiryline@insolvency.gsi.gov.uk; or you may phone 0300 678 0015.  Information on the call charges that apply is available at www.gov.uk/call-charges

Professional Indemnity Insurance

Our professional indemnity insurer is Travelers Insurance Company Limited. The territorial coverage is worldwide but excludes any action for a claim brought in any Court in the United States of America or Canada.

Legal entity

McTear Williams & Wood is the trading name of McTear Williams & Wood Limited a company registered in England & Wales with company No.10373913. Registered office Townshend House, 30 Crown Road, Norwich, NR1 3DT. All of the insolvency practitioners of this practice are licensed in the UK by the Institute of Chartered Accountants in England & Wales.

VAT

McTear Williams & Wood Limited is registered for VAT under registration number 251 9727 86.

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Recording and monitoring of inbound telephone calls

Some calls to McTear Williams & Wood may be recorded for training and monitoring purposes.