Terms and conditions and provision of services regulations summary

Insolvency is a highly regulated field of activity and there is all sorts of information that we are required to provide to people who deal with us. Most of this is quite technical in nature. The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.

Licensing Body

The below team members are licensed to act as Insolvency Practitioners in the United Kingdom by the Institute of Chartered Accountants in England & Wales (“ICAEW”).  

The ICAEW’s main contact details are:

Chartered Accountants’ Hall
Moorgate Place
London EC2R 6EA

T: +44 (0)20 7920 8100
F: +44 (0) 20 7920 0547
E: general.enquiries@icaew.com 

Rules governing actions

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional body that licences our insolvency practitioners can be found at SIPs, regulations and guidance.

In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at R3 Statements of Insolvency Practice (“SIPs”).


All IPs are required to comply with the Insolvency Code of Ethics – an overview detailing the fundamental principles is available at Insolvency Code of Ethics overview or download the download the full version here.


We always strive to provide a professional and efficient service, however we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. If you should have cause to complain about the way that we are acting, you should, in the first instance, put details of your complaint in writing to either Andrew McTear or Chris Williams. We will endeavour to deal with your complaint under the supervision of a senior director unconnected with the appointment. Further contact information for the firm can be found on our website www.mw-w.com by clicking on creditor information and then other statutory and regulatory information.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.

However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may refer your complaint to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.  

You can make a submission using an online form available at www.gov.uk/complain-about-insolvency-practitioner; or you may email insolvency.enquiryline@insolvency.gov.uk

Professional Indemnity Insurance

Our professional indemnity insurer is Travelers Insurance Company Limited, 61-63 London Road, Redhill, Surrey, RH1 1NA. The territorial coverage is worldwide but excludes any action for a claim brought in any court in the United States of America or Canada.

Legal Entity

McTear Williams & Wood is the trading name of McTear Williams & Wood Limited a company registered in England & Wales with company No.10373913. Registered office Prospect House, Rouen Road, Norwich, NR1 1RE. All of the insolvency practitioners of this practice are licensed in the UK by the Institute of Chartered Accountants in England & Wales.


McTear Williams & Wood Limited is registered for VAT under registration number 251 9727 86

Bribery Act 2010

McTear Williams & Wood Limited is committed to carrying on its business fairly, openly and honestly.  Our business culture is one where bribery is never acceptable.  A full copy of our policy is available here.

Privacy Policy

To view our current Privacy Statement please click here

Recording and monitoring of telephone calls

Calls to and from McTear Williams & Wood Limited may be recorded for both training and monitoring purposes.

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