Terms and conditions
EU Services Directive December 2009
In accordance with the disclosure requirements of the Services Regulations 2009.
Professional Indemnity insurance cover statement
Our professional indemnity insurer is Zurich Professional, 3 Minster Court, Mincing Lane, London, EC3R 7DD. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim bought in any court in the United States of America or Canada.
Consumer Credit Licence
In order to comply with personal insolvency regulations we compare non statutory debt management solutions with formal insolvency options and so have a Consumer Credit Licence.
Our Consumer Credit Licence number, as issued by the Office of Fair Trading is 0629498.
Further information regarding our licence is available for you to view on the Consumer Credit Register, which can be found at www2.crw.gov.uk/pr
If you are unhappy with the services we provide under this licence you can make a complaint to the Financial Ombudsman Services (www.financial-ombudsman.org.uk)
Help us give you the best service
If, at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service you are receiving, please let us know by contacting Andrew McTear or Chris Williams90 St Faiths Lane, Norwich, NR1 1NE, telephone 01603 877540 alternatively by email to
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or
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.
We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If we do not answer your complaint to your satisfaction you may, of course, take up the matter with the Institute of Chartered Accountants in England & Wales at the Professional Conduct Department, Metropolitan House, 321 Avebury Boulevard, Milton Keynes, MK9 2FZ or by calling their complaints helpline on 01908 546235 or by email to
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.
VAT number: 750 6041 59
Data protection policy - to view our policy please click here
